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Software beta testing is a critical phase in the StatsSystems development lifecycle. Below is the structured beta testing process we follow for our Excel-based call center dashboard: Planning: Define beta testing goals, scope, and success criteria. Recruitment: Select testers who represent the intended call center user base. Preparation: Ready the beta build, data scenarios, and documentation. Distribution: Provide testers with secure access to the beta version. Testing and Feedback: Testers use the software in real or simulated workflows and submit detailed feedback. Bug Tracking: Log, prioritize, and resolve reported defects and usability issues. Iterative Testing: Release improved builds and validate fixes with the same or expanded tester group. Evaluation: Analyze feedback, performance data, and stability to ensure readiness. Beta Test Closure: Document outcomes, lessons learned, and final sign-off criteria. Release: Launch the production version and continue monitoring and support. This disciplined beta testing process helps ensure software quality, reduces post-release issues, and delivers a better user experience for call center leaders and analysts. |